Privacy Policy
TERMS, PRIVACY & POLICIES
Last Updated: 4 October 2026
LASH SHOP FOR BEAUTY AND PERSONAL CARE REQUISITES TRADING CO.LLC, trading as Lash Shop
This page explains the terms governing the use of our website and App, as well as how we collect, use, store, and protect personal information.
By accessing our website or App, creating an account, placing an order, or using our services, you acknowledge and agree to the terms described below.
Nothing in these Terms is intended to exclude or restrict any rights that cannot legally be excluded under applicable United Arab Emirates law.
1. INFORMATION WE COLLECT
When you create an account, place an order, contact us, or use our website or App, we may collect information including:
Name
Email address
Phone number
Login and account information
Billing address
Delivery address
Order and purchase information
Customer-support communications
Refund or transaction information
Delivery instructions
We may also collect information necessary to process, fulfil, deliver, support, and maintain your orders and account.
When you use our website or App, certain technical information may also be collected automatically, including:
IP address
Browser type
Device type
Operating system
Device identifiers where applicable
Website or App activity
Pages viewed
Access times
Error or diagnostic information
Security and fraud-prevention information
2. HOW WE USE YOUR INFORMATION
We may use your information to:
Create and manage your account
Verify and authenticate your account
Process and fulfil orders
Process payments and refunds
Arrange delivery of your purchases
Contact you regarding your orders
Provide customer support
Send important service, payment, delivery, or account notifications
Prevent fraud and unauthorised transactions
Maintain and improve our website and App
Diagnose technical problems
Maintain business, transaction, and accounting records
Protect the security of our website, App, customers, and business
Comply with applicable legal and regulatory requirements
Establish, exercise, or defend legal claims
Send promotional communications where permitted by applicable law
We do not intentionally use personal information for purposes that are materially incompatible with the purposes for which it was collected, unless permitted by applicable law.
3. PAYMENTS
Payments made through Lash Shop may be processed through Stripe and/or other payment methods made available during checkout.
When you make a payment, Stripe may process information including:
Your name
Email address
Phone number
Billing address
Delivery address
Payment-method information
Transaction amount
Order information
IP address
Device information
Fraud-prevention and authentication information
Lash Shop does not intentionally store your complete payment-card number or card security code where those details are submitted directly through Stripe.
Stripe, its affiliates, banking partners, card networks, and service providers may process, transfer, or store payment and transaction information outside the United Arab Emirates.
Payment processing may also be subject to Stripe’s own privacy policy and applicable terms.
Customers may be required to complete authentication or verification procedures required by Stripe, their bank, card issuer, digital-wallet provider, or payment network.
4. ORDERS
When you submit an order through Lash Shop, you are requesting to purchase the products included in that order.
Orders are subject to:
Product availability
Successful payment authorisation
Accurate customer information
Security and fraud checks where applicable
Acceptance by Lash Shop
Adding an item to your shopping cart does not guarantee availability or reserve the product.
We reserve the right to correct genuine pricing, stock, product-description, or technical errors.
We may refuse or cancel an order before dispatch where there is a legitimate reason, including payment failure, suspected fraud, incorrect customer information, stock errors, pricing errors, or legal restrictions.
If Lash Shop cancels an order after payment has already been collected, the relevant amount will be refunded through the appropriate payment method.
5. PRODUCT INFORMATION AND PROFESSIONAL USE
Lash Shop sells professional eyelash-extension, lash-lift, brow, cosmetic, beauty, accessory, and related products.
We make reasonable efforts to ensure that product descriptions, photographs, sizes, colours, quantities, variations, specifications, and prices are accurate.
Minor differences in packaging, design, colour, labelling, or manufacturer presentation may occur.
Certain products, including adhesives, removers, lash-lift products, brow products, tints, chemical preparations, and professional tools, may be intended primarily for use by trained or experienced professionals.
Customers must follow all manufacturer:
Instructions
Warnings
Storage requirements
Shelf-life information
Temperature and humidity requirements
Patch-test recommendations
Professional-use instructions
Where a patch test or sensitivity test is recommended, customers should complete the recommended test before use.
If irritation, allergic reaction, discomfort, or another abnormal reaction occurs, use should be discontinued and appropriate professional medical advice should be sought where necessary.
Lash Shop does not replace the instructions, warnings, product documentation, or training requirements issued by the relevant manufacturer.
6. SHIPPING AND DELIVERY
Detailed information regarding shipping destinations, delivery times, shipping fees, courier arrangements, and other delivery conditions is available on our dedicated Shipping page.
Please review the Shipping information before placing an order:
Shipping rates, delivery periods, supported destinations, and courier arrangements may be updated from time to time.
The shipping information applicable at the time of your order will apply to that transaction.
Customers are responsible for providing an accurate and complete delivery address, telephone number, and any other information required to complete delivery.
7. CANCELLATIONS, RETURNS AND REFUNDS
If you wish to cancel an order, please contact Lash Shop as soon as possible.
Where an order has not yet been processed or dispatched, we will make reasonable efforts to accommodate the cancellation request.
Cancellation may no longer be possible once an order has been processed, packed, or transferred to the delivery provider.
Because many Lash Shop products are cosmetic, hygienic, chemical, professional-use, or intended for use around the eyes, eyelashes, eyebrows, or skin, products are generally not eligible for return or exchange after delivery solely because the customer has changed their mind, particularly where the product has been:
Opened
Unsealed
Used
Tested
Applied
Contaminated
Altered
Improperly stored
This does not affect any mandatory rights available to consumers under applicable UAE law.
If you receive a product that is:
Incorrect
Damaged during delivery
Defective
Materially different from the product ordered
please contact Lash Shop as soon as reasonably possible.
We may request photographs, videos, the order number, packaging, product labels, batch information, or other reasonable evidence to assess the issue.
Where a valid claim is confirmed, we will provide an appropriate remedy in accordance with applicable law, which may include replacement, refund, repair where appropriate, or another applicable remedy.
Approved refunds will normally be returned through the original payment method.
Where a payment was processed through Stripe, the refund may also be processed through Stripe, the customer’s bank, card issuer, or payment network.
The time required for a refund to appear in the customer’s account may depend on the relevant payment provider and may be outside Lash Shop’s direct control.
8. PUSH NOTIFICATIONS
If you allow notifications on your device, the Lash Shop App may send notifications relating to:
Orders
Payments
Deliveries
Account activity
Customer-service matters
Promotions
Other relevant Lash Shop information
You may disable push notifications at any time through your device settings.
Disabling promotional notifications does not prevent us from sending essential service communications where necessary.
9. MARKETING COMMUNICATIONS
Where permitted by applicable law, Lash Shop may send promotional communications through channels such as:
Email
SMS
WhatsApp
Push notifications
Where consent is required, promotional communications will be sent based on the appropriate consent.
You may opt out of marketing communications through the unsubscribe method provided in the communication or by contacting us.
You may still receive essential communications regarding your account, orders, payments, deliveries, refunds, or customer-support requests.
10. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to:
Operate the website
Maintain shopping-cart functionality
Maintain account sessions
Remember user preferences
Improve website performance
Understand website usage
Improve security
Prevent fraud
Measure marketing effectiveness where applicable
Some cookies may be necessary for the website to function correctly.
You may manage cookies through your browser settings and, where available, through cookie-preference tools provided on our website.
Disabling certain cookies may affect website functionality.
11. SHARING OF INFORMATION
We may share personal information with service providers where reasonably necessary to operate our business and provide our services.
These providers may include:
Stripe and other payment providers
Banks and payment networks
Delivery and shipping providers
Website and hosting providers
Technology providers
Security providers
Customer-support providers
Communication providers
Push-notification services
Analytics providers where applicable
Accountants and professional advisers
Government or regulatory authorities where required by law
We only share information where reasonably necessary for legitimate business, service, security, payment, delivery, or legal purposes.
We do not sell your personal information.
12. INTERNATIONAL DATA TRANSFERS
Some service providers used by Lash Shop may operate systems or process information outside the United Arab Emirates.
This may include payment, hosting, security, communications, technology, or other infrastructure providers.
In particular, information processed through Stripe may be transferred, processed, or stored outside the UAE.
Where personal information is transferred internationally, we take reasonable steps to handle such transfers in accordance with applicable data-protection requirements.
13. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Information may be retained where necessary to:
Provide our services
Maintain customer accounts
Process and maintain records of orders
Provide customer support
Maintain invoices and transaction records
Meet accounting and tax obligations
Prevent fraud
Process disputes and chargebacks
Comply with legal requirements
Establish or defend legal claims
Different categories of information may be retained for different periods.
When information is no longer reasonably required, it may be deleted, anonymised, or securely disposed of, subject to applicable legal requirements.
14. ACCOUNT AND DATA DELETION
If you have a Lash Shop account and wish to request deletion of your account or personal information, you may use any account-deletion functionality available through the website or App or contact Lash Shop directly.
Where required by applicable App Store or Google Play requirements, the Lash Shop App may provide an accessible method for initiating account deletion.
Deleting an account does not necessarily require Lash Shop to delete information that we are legally required or lawfully permitted to retain.
For example, we may need to retain certain:
Transaction records
Invoices
Payment records
Tax records
Fraud-prevention information
Dispute information
Legal records
To request deletion, please contact us at support@lashshop.ae or info@lashshop.ae.
15. YOUR PRIVACY RIGHTS
Subject to applicable law and any lawful exceptions, you may have rights concerning your personal information, including the right to:
Request information about how your data is processed
Request access to personal information
Request correction of inaccurate information
Request deletion of personal information
Request restriction or cessation of certain processing
Withdraw consent where processing is based on consent
Raise concerns regarding the processing of your personal information
Some information may need to be retained despite a deletion request where retention is required or permitted by law.
We may need to verify your identity before processing certain privacy requests.
Privacy-related requests may be sent to:
support@lashshop.ae
info@lashshop.ae
16. DATA SECURITY
We take reasonable administrative, organisational, technical, and physical measures designed to protect personal information against:
Unauthorised access
Loss
Misuse
Unauthorised disclosure
Alteration
Destruction
However, no website, App, payment system, electronic transmission, or storage system can be guaranteed to be completely secure.
Customers are responsible for keeping their account credentials confidential and should contact us if they believe their account has been compromised.
17. CHILDREN’S PRIVACY
The Lash Shop website and App are not specifically directed toward children.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided personal information to Lash Shop without appropriate authorisation, please contact us.
18. THIRD-PARTY SERVICES
Our website and App may use or link to third-party services, including:
Stripe
Delivery providers
Banks and payment networks
Hosting providers
Social-media platforms
Technology providers
Notification providers
These providers may independently process information in accordance with their own terms and privacy policies.
Lash Shop is not responsible for the independent privacy practices or terms of third-party services.
19. INTELLECTUAL PROPERTY
The Lash Shop website, App, branding, logos, photographs, graphics, text, layout, product presentation, and other content owned by or licensed to Lash Shop are protected by applicable intellectual-property laws.
You may not reproduce, copy, distribute, commercially exploit, scrape, republish, modify, or misuse protected Lash Shop content without appropriate permission, except where permitted by law.
Third-party trademarks and brands remain the property of their respective owners.
20. ACCEPTABLE USE
You must not use the Lash Shop website, App, account system, or checkout system to:
Commit fraud
Conduct unlawful activity
Attempt unauthorised access
Interfere with website or App security
Introduce malicious software
Submit fraudulent transactions
Impersonate another person
Abuse or misuse our services
We may restrict access where reasonably necessary to protect Lash Shop, our customers, our service providers, or the security of our systems.
21. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited.
To the maximum extent permitted by applicable law, Lash Shop will not be responsible for indirect or consequential losses that were not reasonably foreseeable as a result of the relevant transaction or use of our services.
Nothing in this section removes any legally available remedy concerning defective products, misleading information, fraud, personal injury, gross negligence, or another matter where liability cannot lawfully be excluded.
22. GOVERNING LAW
These Terms and purchases made through Lash Shop are governed by the applicable laws of the United Arab Emirates and, where applicable, the laws and regulations in force in the Emirate of Dubai.
If a dispute arises, we encourage customers to contact Lash Shop first so that we can attempt to resolve the matter directly.
Where a dispute cannot be resolved amicably, it may be referred to the competent courts or consumer-protection authorities in the United Arab Emirates, subject to applicable law.
23. CHANGES TO THESE TERMS AND POLICIES
We may update these Terms, Privacy & Policies from time to time to reflect changes in:
Our services
Business practices
Technology
Payment providers
Legal requirements
Regulatory requirements
The latest version will be published on this page with an updated “Last Updated” date.
24. CONTACT US
If you have questions regarding these Terms, your privacy, your account, an order, payment, refund, product, or a request to delete personal information, please contact:
LASH SHOP FOR BEAUTY AND PERSONAL CARE REQUISITES TRADING CO.LLC
Trading as: Lash Shop
Website: https://lashshop.ae/
Customer Support: support@lashshop.ae
General Enquiries: info@lashshop.ae
Telephone / WhatsApp: +971 58 979 1789
Address: The Metropolis Tower, 20th Floor, Office 2009, Business Bay, Dubai, United Arab Emirates
