Product Exchange & Return Policy

Due to the nature of the products offered on the Lash Shop website and their direct contact with the eyes, eyelashes, eyebrows, and skin, all products — including cosmetic, hygienic, and professional items — are strictly non-exchangeable and non-refundable after purchase.

This policy has been established in full compliance with health and hygiene regulations and in accordance with the applicable laws and regulations of the United Arab Emirates, with the aim of ensuring the health and safety of consumers.

Customers are kindly requested to carefully review product specifications, descriptions, usage instructions, and conditions before finalizing their purchase. Please note that once an order has been placed and dispatched, cancellation, exchange, or return of products will not be accepted.

Placing an order on this website constitutes full acceptance of these terms and conditions